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Please read the conditions for repairs or replacements carefully

Wagner products are warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase ("Warranty Period"). At our option, we may repair or replace the defective product. We can only repair or replace the items if they are defective or damaged. For more details, please refer to the “Limited Manufacturer’s Warranty” in the TOS (Terms of Service) Policy as featured on the website.

If your product meets the above conditions, then please proceed as follows:


1. Request an RA # (Return Authorization Number) via Email

Email us at support@WagnerSwitzerland.com and specify your request for a warranty claim and indicate the date of purchase.


2. We issue an RA # (Return Authorization Number) if applicable

If your request meets the conditions, then we’ll issue and email you an RA # (Return Authorization Number) and we will specify the address where you can send the product to.

Do not send the product back to the manufacturer. No product returns will be accepted without an RA#


3. Ship the goods to the specified address

Please include your contact information (address, email address, and phone number), and the RA# with the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


4. Notification and (if applicable) Refund/Exchange

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@WagnerSwitzerland.com.