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Please read the conditions for refund and exchanges carefully.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you must provide proof of purchase.
Non-returnable are gift cards, any item any item not in its original condition, is damaged or has missing parts for reasons not due to our error, and any item that is returned more than 30 days after delivery.
If your product meets the above conditions, then please proceed as follows:
1. Request an RA # (Return Authorization Number) via Email
Email us at support@WagnerSwitzerland.com and specify your request for a refund and indicate the date of purchase.
2. We issue an RA # (Return Authorization Number) if applicable
If your request is approved, then we’ll email you an RA # (Return Authorization Number) and the address where you can send the products too.
Do not send the product to the manufacturer but send to the address that we email you.
No product returns will be accepted without an RA#
3. Ship the goods to the specified address
Please include your contact information (address, email address, and phone number), and the RA# with the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
4. Notification and (if applicable) Refund/Exchange
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@WagnerSwitzerland.com.